Support

The fastest way to get help is by email: support@flagchase.com. We aim to respond within a few business days.

Make sure NFC is enabled on your phone and hold the top (iPhone) or back (most Android phones) of the device flat against the checkpoint tag for a second or two. Remove thick cases if scans keep failing. GPS checkpoints don't need NFC: they are registered automatically when you reach them, so phones without NFC can run routes that only use GPS checkpoints.

Routes are community-created, so coverage varies by area. Try widening the map view on the Explore screen, or be the first to create a route in your area using the in-app route builder. You can also browse routes on the map on this website.

Open the app and go to Profile → Delete Account. This permanently removes your account and personal data. You can also email us and we will delete it for you. See our Privacy Policy for details.